Shadow on Concrete Wall

POLICIES

Late Policy

In the event that you are more than 10 mins late for your appointment: we ask that you inform use BEFORE your scheduled appointment time. At that time I reserve the right to reschedule your appointment or alter your services to sere you in the amount of time left in your scheduled appointment, in order to keep my schedule on time. I understand that things come up, but I have to respect my other clients time as well. 

**I do my very best to stay on time, but I am only human, and sometimes i do run behind. If, for any reason, I am running behind schedule by more than 10 minuets, I will notify you to let you know as soon as i can. 

Sick Policy

In the event that you could be experiencing ANY kind of sickness (cough, sneezing, fever, ect), I ask that you please cancel and reschedule your appointment. The health of my clients is the utmost importance to me. if you are not feeling well and come to your appointment visibly sick, I reserve the right to ask you to leave and reschedule your appointment for a later date. I still ask that you give at least 24 hours' notice before canceling your appointment!

Cancellations/ No Show  Policy

I totally understand the need for flexibility in your busy schedule, and I respect how valuable your time is. I try to accommodate all of my clients schedule and ask that you, as my clients, do the same. 

If you need to reschedule or cancel your appointment, please notify me at least 24 hours in advance to avoid a cancellation fee of 50% of the service(s) missed.

Automated confirmation reminders are send 48 hrs in advance from my booking system. They are there to help remind you to confirm or let you make any changes you need to your appointment time. to ensure that scheduled appointments flow smoothly, I ask that you Confirm, Cancel, or Reschedule your appointment at this time.

In the case that you do not communicate with me and let me know you can not make your appointment, unfortunately, YOU WILL BE MARKED AS A NO SHOW.  If an appointment is missed, or canceled within 8 hours of your appointment, 100% of the cost services missed will be due the day you do not show to your appointment, and must be paid before you are able to reschedule. When you forgot to let me know you can't make your appointment, My wait list clients miss the opportunity to come in and receive their services.

Service Satisfaction Policy

I take pride and stand by all of my work. If you are unsatisfied with a service you received, please contact me within 5 days of the original visit. That way we can come up with a solution to your hair color or cut challenges together.  Please make sure to follow all at home recommendations to qualify for your adjustment.

**All services are non-refundable. If the hair is altered by another salon, stylist or yourself the adjustment policy is void. You will have to pay for your full adjustment appointment costs.